Frequently Asked Questions
Everything you need to know about our fresh and gourmet food delivery.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and eco-friendly cold packs to ensure that all perishable items remain at the optimal temperature from our warehouse to your doorstep.
What is the standard delivery timeframe for my order?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-4 business days, while express options are available for next-day delivery.
Do you offer options for specific dietary requirements?
Yes, Doich Foods provides a wide range of products including gluten-free, vegan, keto-friendly, and organic options. You can use our website filters to shop by dietary preference.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
Can I track my order in real-time?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.