Returns & Exchanges
At Doich Foods, we prioritize the freshness and safety of our products; while perishable items are generally non-returnable, we are committed to resolving any issues with damaged or incorrect orders promptly.
Report the Issue
Contact our support team within 48 hours of delivery if your items are damaged, expired, or incorrect, providing your order number for reference.
Provide Documentation
Email clear photos of the product and the packaging labels to our quality assurance team to help us verify the condition of the goods.
Evaluation
Our team will review your claim within 2 business days to determine eligibility for a replacement or a full refund to your original payment method.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or process your refund, which typically appears in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing